Where are your venues located and where can I park?
Tower Theatre is located at 425 NW 23rd St. Free parking is available directly across 23rd Street / in the East lot.
Ponyboy is located next to Tower Theatre at 423 NW 23rd St. Free parking is available directly across 23rd Street / in the East lot.
Beer City Music Hall is located at 1141 NW 2nd St. Parking is available at the free lot directly East of the venue, plus free street parking. Other paid parking may also be available in the area but this is not under our control.
Addresses and parking information are also available in each show's dedicated ticket page.
Can I smoke in the venue?
This is a smoking-free venue.
Are there any COVID restrictions?
There are no COVID restrictions in place.
Are you ADA accessible?
Our venues make every effort to accommodate the needs of our patrons. Beer City Music Hall, Ponyboy, and all venue bathrooms are fully ADA accessible. Tower Theatre has space available downstairs on the bar terrace and the rear balcony. Tower Theatre also has an elevator to access the balcony and Upstairs Ponyboy. If you need assistance, please speak to a member of our event staff. If you have any questions, please email us at firstname.lastname@example.org
What forms of payment do you take?
Tower Theatre & Ponyboy: Credit and Debit Only
Beer City Music Hall: Credit, Debit, Apple, Google
We accept all card providers (Visa, Amex, Discover, Mastercard).
All our venues and bars are cashless, getting you through the line faster to enjoy the show. Touring merchandise may still accept cash, and cash tips are always welcomed.
Do ticket prices increase on the day of?
Most ticket prices increase leading up to the event and on the day of show. If any tickets are still available, they can be purchased at the door, but please note that we do not accept cash.
What are your age restrictions?
Each show's ticketing page will list any age restrictions on the bottom right side in Prekindle (underneath the red "Buy Tickets" button).
Do you serve non-alcoholic beverage options?
Yes! We serve many non-alcoholic options at all our locations.
Can I bring my own food or beverage in?
No outside food and beverage are allowed.
What is your media or camera policy?
We do not allow professional camera equipment in ticketed events without an approved media pass. You can apply for a media pass here. We do allow professional camera equipment at our free events at Ponyboy (ie. dance parties, karaoke, etc.)
What is your bag policy?
No backpacks of any kind are allowed. No bags larger than 14” x 14” x 6” are allowed. All bags are subject to search.
What are your prohibited items?
• Weapons of any kind
• Selfie-sticks/Poles, Missile-like objects that can be thrown
• Professional cameras without prior approval
• Outside food or drink
• Illegal substances.
• Hazardous materials
• Wrapped gifts of any kind
• Portable chairs.
• Laser pens.
• Balloons/beach balls
• Airhorns or other noisemakers
• Hoverboards, Segway, skateboards or any other similar non-medically necessary mobility apparatus
• Any other items deemed inappropriate by Venue Personnel
The event I want to attend is sold out! Is there a way to purchase tickets?
If an event is sold out, we are not able to provide another way to purchase tickets. We cannot guarantee entry for tickets not directly purchased through our website and Prekindle.
Do you have a lost and found?
All lost and found items are available to pick up at Ponyboy during operating hours.