FAQs

Tickets can be purchased online through our ticketing partner, Prekindle. If supplies remain, tickets may be available at the box office when doors open for the show.

Want early ticket access? Sign up for our newsletter for pre-sale codes!

Please note that the only way to ensure the validity of your ticket is by purchasing directly through our box office or our ticketing partner, Prekindle. Event tickets purchased from a source other than Prekindle may not be honored for admission. We are not responsible for tickets purchased on resale sites, so please exercise caution in making ticket purchases.

To protect the community from third party resellers, tickets are delivered to your email address 24 hours before the show. A link to your tickets can also be found in your Know Before You Go email at that time.

Most ticket prices increase leading up to the event and on the day of show. If tickets are still available, they can be purchased at the door, but please note that we do not accept cash.

Tower Theatre is located at 425 NW 23rd St, Oklahoma City, OK 73103, in the Uptown 23rd District.

Our sister venues are nearby: Ponyboy is next door at 423 NW 23rd St, and Beer City Music Hall is at 1141 NW 2nd St.

There is free parking available directly across 23rd St in the East lot, in addition to numerous other paid and free locations in the Uptown 23rd area. Other paid parking may also be available nearby, but this is not under our control.

Fast Pass allows you priority entry into the venue. Fast Pass holders will be the first in when the doors open and wait in a separate line to ensure priority entry. Fast Pass is not a ticket to the event, does not allow entry before posted door times, and must be accompanied by an event ticket.

Fast Pass may be bought with your ticket on Prekindle or separately at the box office upon arrival, while supplies last. Please note select shows will not have Fast Pass available that night.

While our on-site box office does not carry regular hours, we will typically open it on days there are events at door times. Tickets are only sold at the box office for the event happening that night. If you would like to purchase tickets for a future show, please purchase online. Fees are associated through Prekindle both at the box office and online.

Tower Theatre is an all ages venue unless otherwise stated. Age restrictions are listed on the ticketing page for each event on Prekindle. Minors must be accompanied by an adult.

Bags smaller than 8.5×11″ are allowed. No backpacks of any kind are permitted. All bags are subject to search.

Only cell phone cameras may be brought into Tower Theatre. Professional camera equipment is prohibited without prior approval.

Professional and/or semi-professional photography is approved on a case-by-case basis. If you are interested in photographing the show, please submit a media application at least two business days before the event.

Prohibited items include, but are not limited to, the following:

• Weapons of any kind
• Selfie-sticks, poles, or missile-like objects that can be thrown
• Professional cameras without prior approval
• Outside food or drink
• Illegal substances
• Hazardous materials
• Wrapped gifts of any kind
• Portable chairs
• Laser pens
• Balloons and beach balls
• Fireworks
• Airhorns or other noisemakers
• Hoverboards, Segways, skateboards, or any other similar non-medically necessary mobility apparatus
• Pets (approved service animals are welcome)
• Any other items deemed inappropriate by venue personnel
• Smart glasses or wearable recording devices

Yes, you must have a valid, up-to-date, government-issued photo ID for any shows that are 18 or over. Your ID must be intact and not tampered with in any way or you may be denied entry. Most importantly, you must be at the minimum legal drinking age of 21 to purchase any alcoholic drinks at our bars.

Valid IDs include any government-issued photo ID: driver’s license, passport, or military ID.

Invalid IDs include birth certificates, student IDs, and similar.

Unless otherwise noted, we do not allow re-entry.

Tower Theatre does not sell food, but there are plenty of dinner options nearby in Uptown 23rd. No outside food and beverage are allowed.

Yes! We serve many non-alcoholic options at all of our locations.

In most cases when a show is sold out, there will be no tickets available at the door. If tickets do become available, we will send an email to newsletter subscribers. Please do not come to the venue during a sold out show if you do not have tickets.

All our venues and bars are cashless, getting you through the line faster to enjoy the show. We accept all major card providers (Visa, Amex, Discover, Mastercard). Touring merchandise may still accept cash, and cash tips are always welcomed.

No. This is a smoking-free venue. There is no smoking permitted inside Tower Theatre (including e-cigarettes and vapes).

Yes, fees are associated with your ticket purchase through our ticketing partner whether you purchase online or at the box office.

No, our tickets are all digital. If you do not have a digital device you can bring to the show, please select the “print at home” option. For further assistance, contact [email protected].

All sales are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly about refunds. Cancellations are a rare occurrence, but Tower retains the right to cancel events at any time for a variety of reasons.

Guest lists are available 30 minutes before doors. You must have a photo I.D. to check in.

We do our best to retain any items left behind for a reasonable period of time. If you believe you have left an item behind, please email [email protected] — all items are available to pick up next door at Ponyboy during operating hours.

Please send an email to [email protected] and we’ll get back to you.

Please send an email to [email protected] and we’ll get back to you. You can also submit a media application at least two business days before the event.

Tower Theatre makes every effort to accommodate the needs of our patrons. Tower Theatre has space available downstairs in the Rear Terrace and Balcony Left. It also has an elevator to access the balcony and Upstairs Ponyboy, along with fully ADA accessible bathrooms. If you need assistance, please speak to a member of our staff.

ADA seating is available upon request across all our venues. Reservation is not required in advance, but seats are limited and provided on a first come, first served basis. Most shows at Tower Theatre have ADA spots available for purchase directly on the ticketing page. For ADA seating, please arrive just before doors open so we can make sure you get seated and set up comfortably.

Email [email protected] with any additional questions about ADA accommodations.

Absolutely! We are able to accommodate a wide variety of events, from weddings to corporate parties and every special event in between, across Tower Theatre, Ponyboy Upstairs, and the Green Room. If you want to learn more, please visit this page.

Booking inquiries should go through our contact us page. Please note that we receive a lot of inquiries and do our best to respond.

Yes! Street team volunteers can earn free tickets to eligible shows. Apply here.